Denise Zumpe featured in ATN – Evaluating Industry Assurance Schemes

Thrilled to be published again in the ATN Daily News with my article on Evaluating Industry Assurance Schemes. Once again it is great to be recognised as an expert in the field and to have the opportunity to share some of my hard earned knowledge with a wider audience!

As I discuss in the article, the heavy vehicle industry is currently subject to a very high amount of regulatory review and reform, all focused on the common goal of achieving improved safety, productivity and efficiency outcomes.

Read the full article here.

Managing Fatigue at this Busy Time of Year

So many industries shut down for Christmas, but not transport. In fact the lead up to Christmas and working through the holiday season can create a more hazardous work environment for drivers. Extra demands on everyone’s time during December can also result in less sleep and down time, both of which contribute to fatigue, a major cause of road accidents and fatalities.

To help you and your drivers at this busy time, we’ve prepared a Safety Alert to raise awareness of the dangers of fatigue, the greatest risk times for drowsiness and how to recognise the signs of fatigue.

Please distribute this to your drivers and place on noticeboards.

Best wishes for a safe and happy festive season from CoR Comply and a safe and successful 2020 for all!

Want to know more about CoR Compliance? Use our Risk Diagnostic to get instant results of your CoR compliance status! Click below.

Chain of Responsibility Compliance – One Simple But Important Thing You Can Do

We’ve all heard the saying ‘what gets measured – gets done’, but how do you measure and monitor that your CoR compliance system is working?

There is a common misconception that if you’ve had no accidents, injuries or damages (to goods, vehicles, equipment etc) that your safety and compliance system is working. But is this a result of good luck or good management? Could “the big one” be just around the corner? Assuming that because nothing bad has happened, nothing bad will happen is just a false sense of security.

CoR Management is vital

A management reporting process where you are tracking compliance activities and system failures should be part of your governance structure. Benefits in monitoring and measuring your CoR compliance activities through management reporting include:

  • Accountability – Knowing your staff are doing what you have asked them to do
  • Being made aware of any changes or ‘red flags’ that indicate a potential issue rather than finding out when there’s customer complaints and/or costs
  • Being able to demonstrate your ‘due diligence’ legal obligations

Management reporting isn’t just a good business practice, there is also a legal obligation under Section 26 D of the Heavy Vehicle National Law for business owners and other company officers to oversee what’s going on in the business around safety and risk management.

Prevention is better than cure

It’s too late to start focusing on CoR compliance once something has gone wrong. Capture the things you are doing to prevent adverse events from occurring in the first place such as:

  • Drivers licence demerit point checks – this ensures your drivers have a valid licence and will pick up on ‘at risk’ driving behaviour through demerit point offences.
  • Drug and alcohol testing – to ensure your drivers are not driving under the influence of drugs or alcohol.
  • Staff induction – All new staff are inducted and this is documented so you know new staff get the information they need to work safely.
  • Vehicle maintenance – all vehicles are serviced on time in accordance with your schedule – this reduces the likelihood of a break down or accident from a mechanical fault.

How CoR Comply can help

It’s all well and good to say that you need to measure things, but it’s not always obvious what you could and should be measuring. This is why the CoR Comply Management Report template in the Governance Package has 22 indicators of CoR and safety system performance. They won’t all apply to every business, but with that many, there will definitely be some that you can use. 

The CoR Comply Governance Package also includes:

  • a CoR Policy which is often asked for in Supplier Verification Questionnaires and audits
  • a CoR Breach Reporting Form and Procedure. The Breach Reporting process is for documenting CoR breaches and communicating these with other supply chain parties. The process includes reporting, investigating, controlling and communicating CoR breaches to prevent a recurrence. This is an important aspect of due diligence – timely response to incidents. If you don’t have a formal system for reporting incidents/breaches, you may not even know something has happened or be able to demonstrate you’ve responded.

What’s the one simple, but important thing?

To be across the effectiveness of your CoR compliance system and comply with your due diligence obligations, incorporate a CoR Management Report into your business reporting structure. The CoR Comply Governance Package includes this and other features which will protect your business.

Want to know more about CoR Compliance? Use our Risk Diagnostic to get instant results of your CoR compliance status! Click below.

Fitness For Work Drugs & Alcohol

cor compliance drug and alcohol

If one of your drivers was found to be impaired by drugs and/or alcohol and you were asked to show evidence of how you manage driver fitness for work – would your systems stand up?

Operating a heavy vehicle requires a range of mental and physical attributes and drivers must be alert and responsive to changing conditions at any time. As a driver, being ‘fit-for-work’ encompasses a range of factors that can cause impairment such as drugs and/or alcohol, quality sleep, mental and physical health, alertness and concentration, medical conditions and lifestyle issues.

  • Transport Operators have a responsibility to have systems in place to manage driver fitness for work.

  • Drivers have a responsibility to be fit for work, including maintaining 0.00% blood alcohol content and be free from impairment by drugs, in accordance with State Road Laws.

Manage Driver Fitness-for-Work and Alcohol & Other Drugs with the CoR Comply Heavy Vehicle Driver Package.​

What you’ll get to set up your Fitness-For-Work and Alcohol & Other Drugs compliance system :

  • Driver CoR & Safety Handbook with information for drivers about fitness for work responsibilities and expectations and alcohol and other drugs testing.
  • Fitness-for-Work Procedure which gives you a daily fitness-for-work declaration, how to identify fitness-for-work issues and what to do when you do.
  • Alcohol & Other Drugs Procedure which sets the framework for random, causal and critical incident testing with a zero tolerance approach.
  • Induction Checklist & Assessment which clearly states your position on Fitness for Work and Alcohol and Other Drugs in the workplace. 

Want to know more about CoR Compliance? Use our Risk Diagnostic to get instant results of your CoR compliance status! Click below.

Denise Zumpe featured in ATN Daily News

atn-supplier audits

Proudly published in today’s ATN Daily News – my article on supplier audits in the transport industry. It’s great to be recognised as an expert in the field and to have the opportunity to share some of my hard earned knowledge with a wide audience! There is a lot of activity at the moment in the transport industry around Chain of Responsibility (COR) supplier audits. My article seeks to explain the key question: What are supplier audits all about?

Read the full article here.

Driver Licencing & Competency

cor-comply driver licencing and competency

Could one of your drivers be driving on a suspended or disqualified licence? You would think the answer is definitely “No”. But when is the last time you actually checked?

Most drivers are law abiding and wouldn’t dream of driving while disqualified. However, we’ve all heard stories of drivers who have lost their licence but decide to take the risk and keep driving to avoid losing their income. You need to be certain that none of your drivers are suspended or disqualified because the potential cost to your business is huge.

How do you check?

To be reliable, drivers licence checks need to be done through your Road Authority (VicRoads, Roads & Maritime Services, Dept of Transport and Main Roads etc).  Sighting the physical copy of the licence isn’t enough.

Road Authority Demerit Point checks by State:

All of these Authorities have a method of instantly checking demerit point status either online or with automated phone services – which is explained on their respective websites. Understandably there are strict privacy provisions around the use of these services. The licence holder must give explicit permission for any other party to access personal information about demerit points. For example, in Victoria, VicRoads have a form on their website ‘Consent to Release Information from VicRoads Records’ which gives authority to another party to be given demerit point information.

Do you have procedures in place?

What if a driver is low on points and one more penalty could mean loss of the drivers’ licence? Do you have procedures in place to address this scenario?

The CoR Comply Driver Licencing and Competency Policy & Procedure provides a process for Operators to collect licences, maintain up to date information about licence status, what to do when demerit points are low (‘at risk drivers’) and driver competency and how to implement this in your business.

Do you have unlicenced or incompetent drivers? The potential cost to your business of not properly managing these two important aspects of heavy vehicle operation is huge.

How can CoR Comply help?

The CoR Comply Driver Licencing and Competency Policy & Procedure is part of the Heavy Vehicle Driver Package. This also includes a Driver Handbook and Competency Assessment, Fitness for Work, Drug and Alcohol Policies & Procedures, Induction Checklist and Training Matrix. Everything you need to onboard drivers and set your expectations around safety and compliance.

Driver Induction – Content & Currency

corcomply content and currency

‘Content & Currency’ are the two words the Victoria Police Heavy Vehicle Unit used when asking about driver induction during a multiple fatality accident investigation.

“What’s covered in your content and when did you last do a refresher?”


A Driver Handbook is a tool to educate drivers on CoR responsibilities, fitness for work, drugs & alcohol, general OHS, vehicle inspections and safety. By using a Driver Handbook for induction, you can easily demonstrate your content.


Induction as a ‘one-off’ when a new driver starts isn’t enough. No-one will remember what was covered in the induction 5 years ago and information, laws, standards and technology changes. We recommend re-inducting drivers annually. It doesn’t need to take a long time or be onerous but provides up to date information and resets company expectations.

We’ve Got You Covered

CoR Comply includes a 13 page Driver CoR & Safety Handbook in easy to understand language – see sample pages. It comes with a multiple choice assessment so you have records of drivers understanding the key information such as reporting CoR breaches, reporting changes to driver licence status, fatigue management, pre-trip inspections. That’s just one part of the CoR Comply Heavy Vehicle Driver Package. It also includes procedures on Driver Licencing & Competency, Fitness for Work, a training matrix so you can track when re-induction is due and an induction checklist to tick everything off.

For more information, view our Heavy Vehicle Driver Package

Want to know more about CoR Compliance? Use our Risk Diagnostic to get instant results of your CoR compliance status.

What’s a Chain of Responsibility Policy & why you need one

chain of responsibility policy corcomply

Have you been asked for a Chain of Responsibility (CoR) Policy?  It is a common request when seeking to confirm that a transport business is compliant with Chain of Responsibility obligations, but what is a CoR Policy and why do you need one? Transport Operators need a Chain of Responsibility Policy because it demonstrates to supply chain partners, customers and regulators that you’re proactive and take the safety of your road transport activities seriously.

Just like a Work Health and Safety Policy, a CoR Policy will consist of an overarching statement of intent to comply with CoR laws and commitment to minimising risks arising from your transport operations, as far as reasonably practicable. The objective being to prevent harm to people and infrastructure.

Next comes what actions you will take to achieve this. The Heavy Vehicle National Law requires transport operators to identify and control risks with transport operations, including not influencing a driver to speed, carry an overweight or over-dimensional load, travel in an unroadworthy/unsafe vehicle or drive while fatigued. So these would typically be mentioned in your policy. Other actions may be to encourage reporting of CoR breaches and engage with supply chain partners to work collectively to manage transport risks and improve safety for all.

Everything you say in your Policy should be part of your everyday business operations. For each of your actions, you will need processes and records. For example, if you state in your Policy that drivers will be licenced, competent and fit for work – how will you demonstrate this? This could include:

  • Sourcing driver history reports issued by the Regulator to monitor licence and demerit point status.
  • Having a drug and alcohol policy and testing program
  • A daily fitness for work declaration for drivers
  • Training for drivers and operations in recognising and responding to fitness for work issues

To monitor compliance with your Chain of Responsibility Policy, you will be gathering and reviewing data which will help guide your decisions. If, through monitoring fatigue, you become aware of fatigue management breaches in relation to a particular route, client or driver, you can use this information to make changes.

If you don’t have a Chain of Responsibility Policy, think about all the actions you have in place to manage transport risks and compliance and document these and there’s your Policy. Alternatively, you can start with a Policy template and this can structure your compliance program. Either way, next time you are asked if you have a Chain of Responsibility Compliance Policy, you will be able to confidently answer, Yes, I do.

Take the time and effort out of CoR compliance documentation with CoR Comply and know you have exactly what you need with CoR Comply. Our CoR Policy is part of the Governance Package.


CoR Compliance and Safety Management Systems

cor compliance and safety management systems

CoR Compliance and Safety Management Systems; A brief history

Around 2 years ago, the National Heavy Vehicle Regulator (NHVR) began advising the heavy vehicle transport industry that changes to Chain of Responsibility were coming. The Heavy Vehicle National Law was to be reformed to include positive safety duties and be more closely aligned to Work Health and Safety Laws. The changes were to share responsibility for heavy vehicle safety to all parties in the supply chain who could influence the safety of the vehicle, the load and the driver.

Originally, this was scheduled to happen from 1 July 2018, but it was pushed back to 1 October 2018. One year before the changes were proposed, from mid-2017, the National Heavy Vehicle Regulator began promoting the change through their website, newsletter and information sessions in each State. They produced a number of videos, booklets and flyers to educate stakeholders about the changes and how to prepare.

The focus of the NHVR at this point was around Safety Management Systems. Their solution to improving heavy vehicle safety was for transport businesses to implement a safety management system. This would involve systematic identification and control of risk and having documentation – policies and procedures describing how the system worked.

Do Safety Management System’s Stop Accidents?

Safety Management Systems originate from the world of Occupational Health and Safety. They were seen as the answer to improving worker safety from the mid-1990’s when WorkSafe introduced a Safety Management System framework called ‘Safety MAP’ (Safety Management Achievement Program). SafetyMAP provided a framework to create a system for managing safety, from policy and planning, allocating resources, training, identifying and managing safety hazards, incident reporting and overall management reporting and review. From this, the Australian Standard for Safety Management Systems (AS4801:2001) was developed – 18 years ago. A famous case of failure of the Safety Management System was in 1998 when the Esso Longford gas plant exploded, killing 2 workers, injuring 8 and leaving Melbourne without gas supplies for 2 weeks.

The safety profession has since moved on from Safety Management Systems, as history showed us, that they can end up being books gathering dust on the shelf and not the way the business manages safety at all. So why would the NHVR espouse that a Safety Management System was the best way to comply with the new laws?

We still don’t know. But we do know, the reforms were introduced in October 2018 and by December 2018 a full review of the Heavy Vehicle National Law was announced. That says to us, this law is not achieving the right outcome.

Safety Management Systems and CoR Compliance

We work in transport businesses and only the large ones have specialist compliance people. To create and implement a Safety Management System requires technical safety expertise and people who are good at writing procedures. Then it needs everyone trained and on board for the implementation and ongoing use, measurement and success of the system. We don’t know any small to medium transport businesses who have that luxury.

We’ve also worked with business when investigated for multiple fatality road accidents, when the Heavy Vehicle Police Investigators come knocking on the door looking for hard evidence of compliance with the law.

So what’s more important? An effective way of managing transport activity risks, that complies with the law, or a Safety Management System that is not required by those laws? Nowhere in the Heavy Vehicle National Law are safety management systems mentioned.

Managing CoR Risks Systematically

What if you can have a systematic approach to managing CoR that address the requirements of the Heavy Vehicle National Law and will demonstrate the evidence you need to help avoid a prosecution in the event of a visit by the Police, Road Authority or Safety Regulator? That’s where CoR Comply comes in. It’s all the policies, procedures and forms you need for CoR compliance, that when implemented, provide you with a system for managing CoR risks and compliance with the HVNL. It needs to be implemented and actively managed in your business. But the hard work has been done for you.

CoR Comply is specifically designed to suit the operations and resources of small and medium transport businesses

You won’t need to be concerned when are sent a CoR questionnaire from one of your clients either, or if they decide to come and audit you. You will have everything you need.

Confused About What You Need To Do?

There continues to be a lot of misinformation about what you need to do and some consultants are misleading in suggesting that a CoR Management Plan is needed or you need to be monitoring and managing other businesses in your supply chain. The fact is, everyone is responsible for their own compliance activities and the more you interfere in others, the more liability you accept if something goes wrong. The NHVR have even put out the word that some of the CoR third party audits within the supply chain go too far and over-step the intent of the laws.

That said, there are many global companies using road transport suppliers that demand participation in invasive audits. Rest assured, CoR Comply will also tick this box for you.

In fact, CoR Comply is the preferred system for a large FMCG distributor throughout their Australian operations.

Now You Know What To Do

CoR Comply was created as a simple and cost effective tool for transport operators specifically to comply with the Chain of Responsibility reforms introduced to the Heavy Vehicle National Law in October 2018. It is a set of documents, policies, procedures and forms that you can purchase online, download immediately, tailor to your business and implement. There are 5 packages and each comes with a step-by-step implementation plan that you assign responsibilities and tick off when each step is completed.

It was developed by safety experts with hands-on transport industry experience and is built around what works for small and medium sized transport businesses. It’s great for larger businesses who want peace of mind their sub-contractors are compliant and also makes for easy auditing if all your subbies are using one system. You don’t need go ferreting through all through all sorts of documents every time and then find they miss the mark anyway.

We offer 1 month free implementation support and ongoing support is also available.

Chain of Responsibility Industry Terminology

chain of responsibility

Chain of Responsibility and the road transport industry, like many professions, has it’s own language and terminology.  All of which which makes perfect sense in our world, but can be confusing to those who are new to the field. As a health and safety professional, I am guilty of this, although being conscious of it, I try to translate my ‘health and safety speak’ back to normal speak – for example, instead of talking about ‘identifying hazards’, it’s more engaging to ask – ‘what can go wrong here, how can people get hurt?’.

When I first started working in transport, everyone seemed to know what they were talking about (except me) but I decided to wait to pick it up rather than ask. That was things like – LCL (less than a container load), FCL (full container load), FAK (freight of all kinds), PE (personal effects), TEU (Twenty Foot Equivalent Unit).

Instead of talking about ‘identifying hazards’, it’s more engaging to ask – ‘what can go wrong here, how can people get hurt?’

Heavy Vehicle Regulation has its own set of acronyms and abbreviations that are commonly used, even in the Law and Regulations, so below is a table with explanations of some of the abbreviations you will commonly see.

Table 1. Common Chain of Responsibility Abbreviations

Abbreviation For What This Does
HVNL Heavy Vehicle National Law The Heavy Vehicle National Law (HVNL) is the law that regulates all vehicles over 4.5t GVM in  participating jurisdictions in Australia. The purpose of this law is to promote and support the safe and productive transport of goods and people by heavy vehicles. Read more about the HVNL 
NHVR National Heavy Vehicle Regulator This is the statutory authority that administers the HVNL. The question we all want to know is why is one called the Heavy Vehicle National Law and the other the National Heavy Vehicle Regulator?
PBS Performance Based Standards These are design standards for heavy vehicles to be able to carry a heavier payload. The standards refer to the vehicle components, which are developed by engineers and very technical.
CoR Chain of Responsibility CoR recognises the on-road effects of actions, inactions and demands of off-road parties in the transport and supply chain, and provides for their accountability.
NTC National Transport Commission The NTC is an independent statutory body that contributes to the achievement of national transport by developing regulatory and operational reform of road, rail and intermodal transport
IAP Intelligent Access Program Satellite tracking and wireless communication technology to remotely monitor where, when, and how heavy vehicles are being operated on the road network.
LCL Less than a Container Load A consignment that is less than a full container
FCL Full Container Load A consignment that takes up a full container
FAK Freight of All Kinds Pretty self-explanatory – consignments of anything and everything
PE Personal Effects When people ship personal belongings – bikes, beds, furniture, clothing etc.
TEU Twenty Foot Equivalent Unit This is a measure for shipping containers. A 20 ft container is one TEU. A 40 ft container is 2 TEU. One 40ft container and 2 20 ft containers would be 4 TEU
Box A shipping container

We hope that you have found this information useful. Please get in touch with CoR Comply if you have any questions.