Chain of Responsibility Compliance – One Simple But Important Thing You Can Do

We’ve all heard the saying ‘what gets measured – gets done’, but how do you measure and monitor that your CoR compliance system is working?

There is a common misconception that if you’ve had no accidents, injuries or damages (to goods, vehicles, equipment etc) that your safety and compliance system is working. But is this a result of good luck or good management? Could “the big one” be just around the corner? Assuming that because nothing bad has happened, nothing bad will happen is just a false sense of security.

CoR Management is vital

A management reporting process where you are tracking compliance activities and system failures should be part of your governance structure. Benefits in monitoring and measuring your CoR compliance activities through management reporting include:

  • Accountability – Knowing your staff are doing what you have asked them to do
  • Being made aware of any changes or ‘red flags’ that indicate a potential issue rather than finding out when there’s customer complaints and/or costs
  • Being able to demonstrate your ‘due diligence’ legal obligations

Management reporting isn’t just a good business practice, there is also a legal obligation under Section 26 D of the Heavy Vehicle National Law for business owners and other company officers to oversee what’s going on in the business around safety and risk management.

Prevention is better than cure

It’s too late to start focusing on CoR compliance once something has gone wrong. Capture the things you are doing to prevent adverse events from occurring in the first place such as:

  • Drivers licence demerit point checks – this ensures your drivers have a valid licence and will pick up on ‘at risk’ driving behaviour through demerit point offences.
  • Drug and alcohol testing – to ensure your drivers are not driving under the influence of drugs or alcohol.
  • Staff induction – All new staff are inducted and this is documented so you know new staff get the information they need to work safely.
  • Vehicle maintenance – all vehicles are serviced on time in accordance with your schedule – this reduces the likelihood of a break down or accident from a mechanical fault.

How CoR Comply can help

It’s all well and good to say that you need to measure things, but it’s not always obvious what you could and should be measuring. This is why the CoR Comply Management Report template in the Governance Package has 22 indicators of CoR and safety system performance. They won’t all apply to every business, but with that many, there will definitely be some that you can use. 

The CoR Comply Governance Package also includes:

  • a CoR Policy which is often asked for in Supplier Verification Questionnaires and audits
  • a CoR Breach Reporting Form and Procedure. The Breach Reporting process is for documenting CoR breaches and communicating these with other supply chain parties. The process includes reporting, investigating, controlling and communicating CoR breaches to prevent a recurrence. This is an important aspect of due diligence – timely response to incidents. If you don’t have a formal system for reporting incidents/breaches, you may not even know something has happened or be able to demonstrate you’ve responded.

What’s the one simple, but important thing?

To be across the effectiveness of your CoR compliance system and comply with your due diligence obligations, incorporate a CoR Management Report into your business reporting structure. The CoR Comply Governance Package includes this and other features which will protect your business.

Want to know more about CoR Compliance? Use our Risk Diagnostic to get instant results of your CoR compliance status! Click below.